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If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund (Returns must be unworn, in the state you received them, and in the original packaging, within 30 days of purchase.

You can send an email to to request a return label. Helle Comfort will charge $10 per pair for any returns.

  • You can return your purchase for up to 30 days from the purchase date.

  • Please e-mail return request to

  • Products must be in the condition you received them and in the original box and/or packaging. Worn merchandise cannot be returned. Upon arrival in our warehouse the merchandise will be inspected to determine if product is in new condition, only then a credit will be processed.

  • Exceptions: If a shoe is defective within 6 month of purchase and a manufacture defect is determined after inspection, we will credit your account back for original price of product.

  • Return shipping cost is $10 per pair.

  • You will be provided with a pre-paid domestic return label.

  • No returns will be accepted without prior authorization.

  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.